The answer was not known and not given Who can answer these questions? As CEO of 1stDibs, David Rosenblatt draws on his extensive industry experience and entrepreneurial spirit to create a digital platform that inspires and excites the luxury shopper. We are industry veterans, committed to creating an innovative and inclusive platform that empowers shoppers to enrich their lives with extraordinary design. Previously, he worked for Lockheed Martin’s Artificial Intelligence Laboratory. Recognizing that there had indeed been some delays in communication to resolve this issue (in large part due to the time difference between the seller in Germany, our support team in New York City, and the buyer on the west coast), we offered the buyer the option of returning or keeping at the proposed discount. The company's line of business includes the retail sale of products by television, catalog, and mail-order. Our dedicated specialists will answer your questions and assist with order-related needs. Prior to joining 1stDibs in 2015, Sarah was most recently at Groupon, a global e-commerce marketplace focused on supply from small businesses, where she held a … I was emailed 3 dates and times (not several) to respond, which did not work with my schedule.   Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find although I never received the email to which they refer They have in fact contacted me directly and made me aware of this miscommunication They have offered reimbursement to my satisfaction The resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted], I just contacted the customer via telephone to confirm that she had received the agreed upon refund and that the issue has been resolve I am happy to report that she has indeed received the refund and will be keeping the lamps at a reduced cost, Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund as of yetWe agreed to a $price on the lamps, as they were replicas, and not the real 50's lampsI am supposed to be refunded balance, but this has not happened as of yetI would like to keep the case open as I would like to see it through until refund is processed to my accountNEXT TIME AXEX I called 1st dibs the moment the lamps arrived and told them of my displeasureThey were the ones who ran me around for three weeks[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***, When we received the initial complaint from this customer, we immediately addressed it with the seller, ODEER ODEER informed us that they restore all of the items on 1stdibs, including polishing, rewiring, and in many cases relacquering However, ODEER offered a day return policy, and agreed to have the items returnedBy this point, the buyer had expressed an interest in keeping the lamps at a substantial discount Recognizing that there had indeed been some delays in communication to resolve this issue (in large part due to the time difference between the seller in Germany, our support team in New York City, and the buyer on the west coast), we offered the buyer the option of returning or keeping at the proposed discount 1stdibs and its sellers certainly strive to ensure that all merchandise on the site is as described; in this instance, it can be difficult to tell the age of this type of lamp since they typically require some restoration to be in good, sellable condition Regardless, we are very pleased that we were able to reach a mutually agreeable resolution with the buyer on this issue, and hope they continue to enjoy these lamps for many years to come, I contacted the seller of a swimsuit my wife wanted and we agreed to a price. Plus, our best-in-class platform allows buyers to interact with these sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. We may be able to help source hard-to-find items and even help plan the logistics of delivery. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Alison has held people leadership roles in such tech companies as Amazon Web Services; Shopbop, an Amazon company; and Shutterstock. However, ODEER offered a 7 day return policy, and... Inspiration from our designers. Fix Your Customer Service Issues Faster. This is also where you can enter your name and preferred shipping address to make checking out even easier. 30 1stDibs.com jobs including salaries, ratings, and reviews, posted by 1stDibs.com employees. Find antique and vintage furniture, fine jewelry, luxury watches, designer fashion, and art from top dealers and antique stores in United Kingdom. When we received the buyer's complaint we compared the images sent to those in the listing and determined that the black mark the customer described was indeed present in the... They have in fact contacted me directly and made me aware of this miscommunication. Everyone was very professional and nice. There are many ways to buy on 1stDibs: Purchase the perfect piece with a click, or negotiate a price. Alison holds a BA in psychology from American University and an MS in industrial and organizational psychology from Baruch College. Communicate directly with knowledgeable sellers for item details, additional photos and price negotiations. [redacted], 1stdibs is an online marketplace connecting buyers and dealers all over the world to buy and sell high end antiques, fine art, fine jewelry, and art.In this case, unfortunately the customer indeed received a settee missing its bottom straps which are the original seat support... Prior to joining 1stDibs in 2010, Tony was Editor in Chief of Art+Auction magazine and, before that, the longtime Arts and Culture Editor at Town & Country. I don't agree that sellers on 1stdibs are higher on the food chain. Have something to share about 1stdibs.com? Heard back within a week after the last interview. Read 2 Fastly Customer Reviews & Customer References from 1stdibs. 2.The questions I had, which have been listed on this complaint, have to do with my business and how I report sales tax and file my tax return correctly. No one was available to accept a call during business hours and it was often days before a response was received. We are now partnering with ArtMoney!For more information, click here. listing. Global shipping available. These are questions that 1stDibs (and every other business that sells to interior designers) needs to have answers to, so every interior designer making purchases through their system can report, file and pay sales tax correctly. 1stdibs was contacted and in turn confirmed with the shippers and the dealer exactly what was sent to identify where the issue developed. 5. Revdex.com: With uniquely curated shopping experiences, our website and mobile app are the go-to destinations for discerning collectors, sophisticated customers, and top interior designers around the world. He manages investments in e-commerce, consumer Internet data and application software globally. For Sale on 1stDibs - Handmade sterling silver with 14k yellow gold accents dangle earrings featuring gorgeous, natural Turquoise from Russia and the Number 8 Turquoise mine 1stDibs is the world’s leading marketplace for extraordinary design. Currently sitting on hold trying to reach someone on the phone. ODEER informed us that they restore all of the items on 1stdibs, including polishing, rewiring, and in many cases relacquering. The professionalism, at all levels has been and continues to be, the poorest I have ever come across in the 20+ years I have been in this industry. He also serves as 1stDibs’ Director of Fine Art. Prior to his position at 1stDibs, David served from 2004 until 2008 as CEO of DoubleClick — the leading provider of online marketing technology and services — where he contributed to the digital migration of the advertising industry. Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever. *** ***, Revdex.com: Deven is a member of the Council on Foreign Relations, the Economic Club of New York and the Greater NY Partnership. As Chief Technology Officer at 1stDibs, Ross is responsible for building and maintaining the scalable systems necessary for the company’s rapidly growing business.   The company has been recognized for "pushing the antiques business into the 21st century." The 1stDibs.com & 1stDibs.co.uk website and mobile application (collectively the “Site”) are owned and operated by 1stdibs.com, Inc. & 1stdibs.com Ltd., respectively. Shame that revdex does make you award at least one star, even to this no star website, Revdex.com:At this time, I have not been contacted by 1stdibs.com regarding complaint ID ***.Sincerely, Prior to joining 1stDibs, Tu was with the Strategy Consulting practice at Deloitte London. Favorite Section: After not receiving any response, I followed up again via email 3/* and received a voice mail from the original sales person with no information and no contact for the director I emailed a request for the director’s name and contact info and was told that there was no need for me to speak with the directorI received a voice mail on my cell phone from the director the very same day I filed this complaint. I just contacted the customer via telephone to confirm that she had received the agreed upon refund and that the issue has been resolve. Deven received a BS in economics from the Wharton School of the University of Pennsylvania. I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: As Chief Financial Officer at 1stDibs, Tu is responsible for overseeing the company’s financial strategy and investment allocation. Great and quick process. You also have the option to send a … I am happy to report that she has indeed received the refund and will be keeping the lamps at a reduced cost. [redacted], Revdex.com: I was transferred to managers which could not confirm the answers.I requested follow up from this company on 2/**, 2/**, and 2/** when I was told the director would be in contact. Regardless, we are very pleased that we were able to reach a mutually agreeable resolution with the buyer on this issue, and hope they continue to enjoy these lamps for many years to come. Shop antique, mid-century, modern, contemporary and vintage furniture from the world's best furniture dealers. Prior to her time in tech, Alison worked in the investment banking industry, initially focusing on diversity and inclusion and later moving to focus on strategic business partnerships. [Your Answer Here] Before LinkedIn, he was a consultant in McKinsey & Company’s Silicon Valley office and worked in Beijing for AsiaInfo, the telecom solutions provider that built China’s Internet infrastructure, prior to the company’s initial public offering. Had two interviews, one with HR over the phone and another one in person with managers.  1stDibs did not hear from me because I was simply not available. 3. It has an online marketplace, which sells luxury items such as high-end furniture for interior design, fine art and jewelry. Sarah holds a BS from Tulane University and an MBA from Northwestern’s Kellogg School of Management. 167 1stDibs.com reviews. Sincerely, In order for the Revdex.com to appropriately process your response, you MUST answer the question above. After waiting for a month I contacted the seller and got the runaround. This business is not responding with accurate informationThis business has had my personal cell number for over a month I have not been available during the dates provided to have a call Here is a recap regarding my questionsI first reached out to this business to confirm and expedite online purchases on 2/**/2017. NEXT TIME AXEX. Deven is a managing director at Insight Venture Partners, which he joined in 2000. I'm waiting for 1stdibs to send me proof of the price it was sold for. As Chief Revenue Officer at 1stDibs, Sarah Liebel oversees sales and operations teams at the company, including Customer Experience, Logistics, Business Operations, Trade & Private Client sales. 4. If you need any assistance in relation to the the chandelier, then please do not hesitate to contact 1stdibs. Overall I had a wonderful interview experience. Save favorite searches, and receive emails with shopping suggestions, promotions, editors’ picks and more. The dealer's policy is not to accept returns so we were unable to process a refund and return, but offered a promotional code for future use.However, as the shipment was 2 days outside the dealer's stated window, we are refunding all shipping charges, and an additional $250 as a courtesy, in the hope that the buyer can find a local restorer who can alter the piece to their liking.   The order number provided is for a an item of clothing? After waiting for a month I contacted the seller and got the runaround. By bringing together many of the best sellers and makers in vintage, antique and contemporary furniture, home decor, fine jewelry, watches, art and fashion from more than 600 cities around the globe, 1stDibs offers a curated inventory that is not available anywhere else. In 2014, he was selected by AlwaysOn as a Venture Captial winner. Address: 771 NE 125th St., Miami, Florida, United States, 33161, Sharing is caring! Tu holds a BS from the London School of Economics and Political Science and an MBA from the Wharton School of the University of Pennsylvania. She also leads its capital-raising and M&A efforts, including the recent acquisition of Design Manager. agreed to have the items returned. I provided my resale certificate and received email responses that had nothing to do with my purchase, as well as requesting my certificate again I was told that they did not have my resale on my account. A free inside look at company reviews and salaries posted anonymously by employees. I was later told the item was sold. We thoroughly vet all our sellers for product quality and outstanding customer service, so we can ensure that we're offering only the highest quality merchandise to our customers, as well as the best shopping experience possible. 1stdibs has 392 employees at their 1 location, $253 m in total funding, and $250 M in annual revenue in Y 2018. Kind regards 1stdibs Customer Support Team support@1stdibs.com She has also completed a certification in organizational coaching at NYU. 1stdibs' creative team completed the interior design, while Mufson Partnership handled the office design and layout. She advised major financial institutions and government agencies across Europe and Asia on market-entry strategy, M&A, financial transformation and financial regulations and policy. Before joining 1stDibs, Xiaodi was the Senior Director of Product at Gilt Groupe, where she helped launch several site initiatives that resulted in a significant increase in purchase conversion and inventory sell-through. 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