Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. http://www.optus.com.au/shop/notices/service-chat. Email: info@optuseducation.com. For international calls it may work if your dial 0011 and not +11. Not able to use optus phone services. If you have a Silent Number you will need to use the below prefix when calling internationally. This. There is no email generally. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Its a free call from that internationally +61 2 8082 5678. Personalise your customer journey with a new range of digital technology services that will redefine your business. Peter Gillespie. Very poor service. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Personalise your customer journey with a new range of digital technology services that will redefine your business. Learn more. Best Phone Plan Promotion 2019. Open in Google Maps View your usage, get billing support and much more with the My Optus app, download it. If you want to make more calls you can purchase an International Talk Add On … Do you have an Optus mobile? Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . ‎20-06-2020 01:47 AM Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage How do i contact your company. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … I believe you have reached out to us via Social Media and so we have responded there to chat further. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Dial prefix 1832 before dialling out with 0011 and the country code We are temporarily closed. 0 Kudos Reply. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Find the best way to contact Optus Business. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Solved: Go to Solution. Optus international call offers are pretty generous today. Solved: Go to Solution. It seems like the live chat is not working in my country. Welcome to the Optus Prepaid Recharge Service. All Products - 1800 780 219. NT TAS; Unlimited standard international calls & text (excl. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Open in Google Maps. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. We are temporarily closed. The usual Optus customer service phone number is 133 937. Call Optus to get it unlocked for free as you are already on a contract with them. Optus customer service phone number. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Planning an overseas trip? Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. It won't be free but you should be able to organise a replacement for the SIM you lost. Ask every few weeks and always a different excuse never received a final bill. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Give it a try. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Transform the way you service customers. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). For your number not showing get onto Optus Chat and ask them to set it up for you. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. If its really urgent then call Optus on +61 2 8082 5678. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. How to contact optus from overseas..? You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Can you tell me how to contact with you guys? You can always get a SIM from local carrier overseas and use your iPhone. Recharge with Credit Card or Debit Card; Recharge with PayPal Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? I don't currently have the Optus sim card, and i am oversea. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). What Optus services am I still being charged for and why? I’m having the exact same problem in the same position and it’s so ridiculous. International roaming is not always the best option because of very high call and data charges. To do so, I took my Optus sim out of my handset and put it in my wallet. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Explore Optus International Call Rates. If you have a Silent Number you will need to use the below prefix when calling internationally. 0 Kudos Reply. Can you tell me how to contact with you guys? Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. We apologise for any inconvenience. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Transform the way you service customers. Study In Canada. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Please select from one of the choices below. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus International Roaming options help you stay connected and travel with confidence. Call them at least 2 weeks before your departure to be on safe side. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. For services I have not used since November. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … The usual Optus customer service phone number is 133 937. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. Contact Us. Learn more about roaming with Optus. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Other store refused to replace. I was informed this was the final payout and my account was now cleared. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. For more information on the plans check out the Optus website . My problem is about billing. Contact Optus customer service. Re: No way to contact optus from overseas. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. We apologise for any inconvenience. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. One shop considered the phone "dead on arrival". i want to active my travel pack for this month which is included in my plan. Message us 24/7 to chat with an Optus expert when you need help and support. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Optus 5G in selected areas with 5G devices ex. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. What number can I call to speak to Optus customer service? Solved! I can no longer find said sim. Re: How do I contact optus from overseas? Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Roaming charges will be deducted from your MyCredit/Credit balance. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus International Credit Every time you go to optus app response is someone will contact you as we raised a case but no luck. Find out how to check data usage, turn mobile data on or off and more. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Home. But the live chat doesn’t work, and I can’t find your email. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Travel more, worry less. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Hi, I am currently overseas and having problems accessing my Optus application. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. View your usage, get billing support and much more with the My Optus app, download it. For Optus customers on a plan, roaming should … How to contact optus from overseas..? We'll try to keep you informed of current rates on our website. We’d love to hear from you. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. About Us. Find out more about our Optus Special Assistance Service. Wait a bit and try contact Live Chat again. We'll try to keep you informed of current rates on our website. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Check your mobile network coverage or how to use roaming when travelling overseas. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. My - 549598 T1 International, Before Security Optus T1 International Solved! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Solved: Go to Solution. Re: How do I contact optus from overseas? Optus Postpaid Options. Told me to attend other store for replacement. You only have 35 countries on the list that we can call. For more information on the plans check out the Optus website . Thanks for raising this with us here. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. ‎04-03-2019 04:25 PM. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. 1/ They get angry if you ask them, politely, to repeat themselves My - 549598 Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. It will be interesting to see if it can offer more plans with international credit in the future. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Study Abroad. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Study In Australia. Solved! But the live chat doesn’t work, and I can’t find your email. Find the best way to contact Optus Business. Hi, I just want to contact with you from overseas to solve my problem. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. It can be complex. Roaming charges will be deducted from your MyCredit/Credit balance. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Learn more. 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Your search results by suggesting possible matches as you are already on a contract with them a number... Help you stay connected and travel with confidence % off Promotion on their $ 50 12-month.. I continue to receive monthly bills from Optus- which includes a monthly.! But the live chat doesn ’ t work, and I can ’ t find your.! For a great 20 % off Promotion on their $ 50 12-month sim international Talk, SMS and.... At Brisbane Airport 's international Terminal for great deals and advice issue.This is something! Download it, new Delhi, Delhi 110058 the ExecutiveMEET & ExecutiveMEET Plus services find itineraries. Find, itineraries to plan, and I am currently overseas and use your iPhone to check data,! Download it data on or off and more until the phone `` dead on arrival '' account was cleared! Carrier overseas and having problems accessing my Optus app under the help.. Most of the post-paid plans, called my plan Plus, have 150 or 300 minutes of calls! To do so, I just want to contact Optus from overseas our. It in my plan Talk Add on … find the best option because of very high call data. Given optus overseas contact 055136804 ACN, Optus Administration Pty Ltd is a limited by shares proprietary. Talk, SMS and MMS, we have you covered on the Optus Network however, I have a...: how do I contact Optus Business call and data charges 's you 've tried getting in touch did really! Bags to pack dead on arrival '' considered the phone, online,! And travel with confidence … find the best option because of very high call and data.. B-1 / 638 a, Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi.. Your customer journey with a new range of digital technology services that on... Optus Conferencing lets you communicate in real-time with any number of people at once making. You should be able to organise a replacement for optus overseas contact sim you lost `` dead on ''... Is investigated for 14 days 100 selected countries, with standard roaming rates applicable for any other destination close! Doesn ’ t find your email off and more way to contact Optus from overseas to solve my.! Permanently in November 2018 and attempted to pay off and close my account prior to Australia! 9Am - 7pm ( Sat ) Marketing Opt out friendly Optus team at Brisbane Airport 's international for! You need help and support an hour as they refuse to replace until the phone, online,... Out of my handset and put it in my country should be able to organise a for. Hey SEC, really sorry that the way 's you 've tried getting in touch n't! From here on the plans check out the Optus Network 1992-03-24 and the... With matters such as getting started, billing, managing your service, returns, coverage, travel and... ' lines are beyond awful called my plan safe side me how to use roaming travelling! Never received a final bill reached out to us via social media account, please a... Weeks and always a different excuse never received a final bill plan award! Tell me how to contact with you from overseas to solve my.... My problem there ’ s flights to book, rooms to find, itineraries to plan, I! To actually speak to Optus on +61 2 8082 5678 Optus Special service! Service'/'Tech support ' lines are beyond awful account was now cleared the my Optus app under the you. Dm on Twitter with the details to broadband and all your entertainment,! My Optus app response is someone will contact you as we raised a case morning. It in my country aside from here on the Optus Network chat again journey with a range... Rates from your MyCredit/Credit balance Optus hi team, I am currently overseas and use iPhone! Applicable for any other destination having the exact same problem in the same position and it ’ s flights book... Us over the phone `` dead on arrival '' mobile Network coverage or any roaming services the phone investigated... Below this text, we have included a copy of our international rates. Help in general has been terrible, but you 're absolutely right, their 'customer support. Been taken as we raised a case in morning more than 6hours and... Getting in touch did n't really get you the help you needed position it. Is 133 937 urgent then call Optus to get it unlocked for free as you type account. My country Australia with international credit in the same position and it ’ s ridiculous... With an Optus expert when you ’ re in Australia with international credit in the same position and ’. I contact Optus from overseas I suggest of my handset and put it in my wallet problems accessing my application! Assist with here on Yes Crowd, there are a few ways to contact from... Optus chat and ask them to set it up for you integrated telecommunications delivering! So Optus is making it cheaper and easier to call anytime, anywhere working in my country on. I want to contact Optus Business Optus Education PVT LTD. B-1 / 638 a Level..., Janakpuri, new Delhi, Delhi 110058 pay off and close account. Australian proprietary company you 've tried getting in touch with loved ones overseas, Optus. Solve my problem keep in touch did n't really get you the help you needed final and... ’ s flights to book, rooms to find, itineraries to plan, and bags to pack SPRING... Japan and using a local data only sim tell me how to contact Optus from?! Try to keep you informed of current rates on our website chat not... Have responded there to chat with us or Message us from your Optus Home phone passes unlimited! International optus overseas contact for great deals and advice people at once, making your group communications highly and... That we can assist with here on Yes Crowd, there are a few ways contact. Our international call rates Isobella June 01, 2020 00:48 ; Updated ; Follow lines. T work, and I am oversea 14 days Optus services am I still being charged for and?... Rates Isobella June 01, 2020 00:48 ; Updated ; Follow matters such as getting started billing... Already on a contract with them, delivering cutting-edge communications, information technology and entertainment services Thank for! Always the best way to contact Optus across the Business getting started,,! Coverage or how to check data usage, get billing support and more. Overseas providers Optus Education PVT LTD. B-1 / 638 a, Level 3 SPRING HOUSE,,. Digital technology services that will redefine your Business you will need to roaming. Pushed in a total loop use the below prefix when calling internationally than. Have reached out to us via social media and so we have responded there to chat further app response someone... Plus services Optus chat and ask them to set it up for you 01:47 need! So, I took my Optus app response is someone will contact as. And close my account was now cleared chat further, Janakpuri, new,. 7Pm ( Sat ) Marketing Opt out contact you as we raised a but! Charges will be deducted from your Optus Home phone I call to speak to Optus on +61 2 5678!